What can be returned?
All items may be returned provided they have not been used, altered or damaged. For example, cross stitch patterns that you have started working on cannot be returned, but items in their original packaging can be.
When do items need to be returned by?
All returns must be received back within 30 days of original purchase original purchase date. Sale items must be received back within 14 days of original purchase date.
Where do items need to be returned to?
Returns are to be sent to PO Box 8, Corrimal NSW, 2518 Australia. Please ensure your contact details are on the return.
How should items be returned?
Return postage costs for all change of mind returns are at the customer's expense. In the rare event that the wrong item or the item is faulty or not as described, we will cover return postage.
Credit for returns?
We will refund the original item cost in full via the same method the original payment was processed. Postage or shipping costs from Talisman Hobbies to the customer (where applicable) are not refundable.
Custom made Items?
Unless faulty no refund will be given