Shipping & Returns

Shipping Policy

All orders are shipped within a maximum of 3 business days from order being placed.

Shipping is estimated between 2 and 14 days, depending on buyer location. Most arrive within 2-7 days. If your order still hasn't arrived after 14 business days please contact us so we can investigate.

 Shipping to  International Countries Could take up to 6 weeks

"International buyers – please note: Import duties, taxes, and charges aren't included in the item price or postage cost. These charges are the buyer's responsibility.

"Please check with your country's customs office to determine what these additional costs will be prior to  buying."

Most items are sent with Australia Post.
Some bulky items may be sent via Fastway Couriers.

    International orders may take up to 10 weeks on pre-order

   International  orders that are in stock may take up to 4-6 weeks

 Signature on delivery and Insurance

 Domestic Customers

Unless written Instructions are Placed in the Customer Instruction box that  Signature on delivery is not required,  and understand that by not having it  will be at the Customer Understanding that  Talisman Hobbies will not be Responsible For the parcel going missing. But that Talisman Hobbies has the discretion to remedy the situation.

Talisman Hobbies will have the discretion to put Signature on delivery if no written customer instructions are left.

Added Insurance will be placed on orders over $50.00 including shipping.

 International Customers

Signature on delivery will always be added if the value of the parcel is over $10.00  including shipping

Added Insurance will be placed on orders over $50.00 including shipping.

 

 

Returns Policy

What can be returned?
All items may be returned provided they have not been used, altered or damaged. For example, cross stitch patterns that you have started working on cannot be returned, but items in their original packaging can be.

When do items need to be returned by?
All returns must be received back within 30 days of original purchase date. Sale items must be received back within 14 days of original purchase date. 

Where do items need to be returned to?
Returns are to be sent to PO Box 8, Corrimal NSW, 2518 Australia. Please ensure your contact details are on the return.

How should items be returned?
Return postage costs for all change of mind returns are at the customer's expense. In the rare event that the wrong item or the item is faulty or not as described, we will cover return postage.

Credit for returns?
We will refund the original item cost in full via the same method the original payment was processed. Postage or shipping costs from Talisman Hobbies to the customer (where applicable) are not refundable.

 Custom made Items?

Unless faulty no refund will be given

"No order may be cancelled, modified or deferred without the prior written consent of the Company (which is at the Company’s sole discretion). If such consent is given it is, at the Company’s election, subject to the Company being reimbursed all losses, including loss of profits, and paid a cancellation fee (being not less than 20% of the invoice price of the Goods). We do not give a refund or exchange for change of mind"

Payments

Domestic Customers

The Order will be sent out once the money has cleared.

International Payments

 

 Buyers who are outside of Australia, once the money has cleared and has arrived in our bank account your order will be shipped. 

local taxes, tariffs, and other fees are solely the responsibility of the buyer.

we are not responsible for products confiscated by local authorities/customs in your country/state, we advise you to check with your local laws in advance before ordering.